Expand Computer\HKEY_CURRENT_USER\Software\Microsoft\Office. If the above steps did not resolve the issue please try the following steps: After the above steps, open the affected Office Application to se if the Templafy add-in now loads. LoadBehavior must be set to 3 (Load at startup) if it isn't ready. Expand HKEY_CURRENT_USER and navigate to (change " Outlook" depending on Office application:Ĭomputer\HKEY_CURRENT_USER\Software\Microsoft\Office\ Outlook\Addins\įor the Templafy Slideproof add-in navigate to:Ĭomputer\HKEY_CURRENT_USER\Software\Microsoft\Office\PowerPoint\Addins\. While Office applications are closed, open Windows Registry Editor. Check Templafy Office add-in logs and/or check for error messages in Windows Event viewer:Ĭheck if load behavior is set to Load at startup. Path: Outlook/Word/PowerPoint/Excel > File > Options > Add-ins > Disabled Items > GO. If so, select it and hit Enable to see if the add-in now appears in the application. If the add-in is not in the list, go to 'disabled Items' as shown below to see if Templafy is listed there. A runtime error occurred during the loading of the COM add-in'. The most common message, indicating a problem, would be 'Not loaded. 
If the add-in is working correctly, it will display 'Load at Startup'.
If the add-in is enabled as below, toggle the checkbox to see if there is an error message in the bottom of the dialogue box where it says 'Load Behavior'. Path: Excel > File > Options > Add-ins > select COM Add-ins from the Manage list > Go Look for Templafy Add-in Path: Outlook/Word/PowerPoint > File > Options > Add-ins > Com Add-ins > GO Check if load behavior is set to Load at startupĬheck if Templafy add-ins are enabled in an Office application. 
If the add-in is not enabled, please do so by clicking on the checkbox. Check if Templafy add-ins are enabled in an Office application. The troubleshooting steps described reference Templafy VSTO add-ins, however the same steps can be used for the Templafy SlideProof add-in which is specific to PowerPoint. This article is about troubleshooting missing add-ins in Office.
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